SatisFacts - The Voice of Residents:

These scores are from resident surveys conducted by SatisFacts (;, an independent third party resident satisfaction survey firm. “Exceptional Award” winning scores are those of 4.5 to 5 stars, while “Superior Award” winning scores are those between 4 and 4.5 stars.

Surveys include a wide variety of questions regarding satisfaction in the following categories, and utilize a five point rating scale where a “1” is “Extremely Dissatisfied” up to a “5” which is “Extremely Satisfied.” Overall ratings shown on this website the average score of all satisfaction-related questions.